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We are COVID Safe

COVID Safe Plan


Box Office
While the box office and ticket buying process remains unchanged, please note that our ticketing terms and conditions have changed to better support increased flexibility required for the venue and ticket-buyer due to COVID-19. The Gotix box office is open for phone enquiries 9am to 5pm Monday to Friday on 03 5434 6100. Online box office services are available at all times at

Please read the information on your ticket carefully.  It will include the performance date and time, as well as indicating the door you must access the auditorium.  Please note that additional information could be sent separately to ticket holders via phone, email or SMS message, indicating times we will be allowing access to foyers and/or auditoriums, specific entry and exit doors you might need to use, and other details relating to our COVID Safe Plan.

Your Visit 
We have developed our COVID Safe Plan, we have trained our staff and we are ready (and excited!) to welcome you back to our theatres and venues.  We rely on your support and cooperation to maintain a protected environment and remind all visitors to comply with signage and staff directions at all times.

1.    DOWNLOAD the Victorian Government Service App on a smart phone device prior to your visit.  

2.    SCAN a QR code at the venue entrance 


3.    SHOW a staff member your vaccination certificate (double dose) or evidence of a medical exemption


4.    PRESENT your ticket at the auditorium door and enjoy the performance


Please maintain physical distance from other patrons where possible, including while queuing at the merchandise stand, toilets, entrances and exits. Sit in your allocated seat only. There may be empty seats scattered throughout the venue. This is intentional to assist with physical distancing, where possible. 

Cloaking services will not be available. We ask that you do not bring large or bulky items to the theatre. 

We are pleased to host audiences at our venues and thank you for your assistance in adhering to COVID Safe policies.


Our COVID Safe measures include:


Physical distancing

Social distancing 

In foyers and while entering and exiting venues, please maintain a distance of 1.5m with other patrons.

Vic Gov App
Contact Tracing 

All visitors are required to check in via the QR code system at venue entrances and foyer locations, prior to accessing the auditorium. For ease of access, please download the State Government Service Victoria app to your mobile device prior to your visit, to facilitate a speedy and efficient check in process for all attendees.  You must sit only in your allocated seat and follow the instructions of staff carefully in relation to entering and exiting the auditorium and foyer spaces.




Hand sanitisation stations are placed in prominent locations in the foyers of our venues.  We encourage theatre patrons to practise good personal hygiene at all times.


Safe hygiene

Venue Cleanliness 

We are undertaking additional cleaning and disinfecting of theatres and foyers before, during and after performances. 


Your Health

Your Health

We expect theatre patrons arriving at our venues are well and able to comply with all safety measures in our COVID Safe Plan. If you’re experiencing any COVID symptoms, even if they are very mild, you must remain at home and contact the box office to arrange a refund or exchange.  BV&E staff may require theatre patrons to leave the auditorium and/or the venue at any time, should it be determined by management that a patron appears unwell and/or the comfort of other theatre patrons is negatively affected.  (A full refund will be provided in these circumstances.) 


Q. What physical distancing measures is BV&E implementing?   

A. In foyers and while entering and exiting venues, please maintain a distance of 1.5m with other patrons.  To assist physical distancing around the venues, our auditoriums will open 60 minutes prior to the performance commencement, to allow patrons to move to their seats and avoid queuing in foyers.  We will use physical barriers, queuing decals and signage across our venues, to assist staff and theatre patrons.

Q. When should I arrive for my show?

A. Foyers, bar and box office will open 60 minutes prior to the performance. Auditorium doors will also open 60 minutes prior, so that patrons can move to their seats if they wish. We will communicate any changes to this standard arrangement direct to ticket-holders.

Q. If I am required to self-isolate, can I get a refund?

A. Yes. If you or a member of your household is required to self-isolate, and the event falls within the isolation period, you must not attend the theatre and are eligible for a full refund. This includes anyone diagnosed or in close contact with an active case of COVID-19, anyone waiting for COVID-19 test results, as well as returned travellers. Please call (03) 5434 6100 or email prior to your event to arrange your refund. (And get well soon!)

Q. It’s the day of my event and I’m not feeling well. What do I do?  

A. Even if you have very mild symptoms, you must stay home. You will be eligible for a refund or exchange. Please call (03) 5434 6100 or email prior to your event.

Q. I booked tickets for a group, and one of our party is required to self-isolate. Can the others still attend?

A. Providing you are not from the same household, and have not been in physical contact with the self-isolating party, you are able to attend the event. If in doubt, please speak to your medical practitioner.

Q.  What happens if a theatre patron or staff member tests positive for COVID-19? 

A.  In the event of a suspected or confirmed case in our venues:
•    DHHS will be notified and our team will support the contact tracing process
•    Staff and close contacts will be tested and self-isolate as required
•    Venue(s) and affected spaces will be closed and professionally deep-cleaned in accordance with health guidelines.

Q. Can I pay by cash?

A. We encourage cashless payment, wherever possible.

Q. Will there be cloaking facilities at the venue?

A. No, the cloakroom will not be operating. Please avoid bringing large, bulky, items to our venues. 

Q. I am very nervous about attending my event. What can I do?

A. We understand that you may be nervous about attending public events. Rest assured that we are operating in accordance with the latest advice from the DHHS at all times.

If you are at-risk of severe illness from COVID-19 (e.g., have a chronic medical condition, compromised immune system, are over 70 years of age, or other higher risk group), you may be eligible for a refund or exchange of your tickets. Please call (03) 5434 6100 or email up to 7 days prior to your event with the details of your request.





For the latest public health updates
Visit the DHHS website or call the Coronavirus Hotline 1800 675 398.


View the full BV&E COVID Safe Plan

BV&E acknowledges the Dja Dja Wurrung and Taungurung Peoples as the traditional custodians of the lands where our venues stand and where we share stories through art and culture.

We acknowledge and pay respect to their Elders past present and emerging.