We are COVID Safe
COVID Safe Plan
Tuesday July 27
Once again, we are pleased to hear that State Government restrictions to reduce the spread of COVID-19 are to be eased from midnight tonight.
For the next two weeks, our theatre capacities are limited to a maximum of 100 people.
We expect that the current capacity restrictions will see further postponements of performances scheduled to take place over the next two weeks.
Ongoing border restrictions continue to threaten national touring and upcoming performances.
The rescheduling of performances remains a dynamic challenge as we negotiate independently with many and various companies, agents, promoters and hirers.
It has become clear that a degree of open-mindedness and flexibility is essential when making plans to attend performances, and our team and performance partners thank you for your continued support.
The key points to remember are that:
1. All ticketholders from any show impacted in any way by the current restrictions and uncertainty will be contacted by the box office
2. The gotix.com.au website is updated as any change occurs and is always the best place to see the most up-to-date information on the status of performances
3. The gotix box office at The Capital will re-open for face-to-face ticket sales and enquiries from Wednesday July 28, and will operate from 9am to 5pm weekdays, until further notice.
We also remind all visitors to our box offices and performances venues, that you must check in using a QR code and the Victorian Government Service App. (If you are unable to check in, our box office staff are able to check in for you.)
Wearing a mask across our venues and foyers is mandatory, without a medical exemption.
We hope to see you soon at the theatre!
While the box office and ticket buying process remains unchanged, please note that our ticketing terms and conditions have changed to better support increased flexibility required for the venue and ticket-buyer due to COVID-19. Please review full terms and conditions here. The Gotix box office is open for phone enquiries 9am to 5pm Monday to Friday on 03 5434 6100. Online box office services are available at all times at gotix.com.au
Please read the information on your ticket carefully. It will include the performance date and time, as well as indicating the door you must access the auditorium. Please note that additional information could be sent separately to ticket holders via phone, email or SMS message, indicating times we will be allowing access to foyers and/or auditoriums, specific entry and exit doors you might need to use, and other details relating to our COVID Safe Plan.
We have developed our COVID Safe Plan, we have trained our staff and we are ready (and excited!) to welcome you back to our theatres and venues. We rely on your support and cooperation to maintain a protected environment and remind all visitors to comply with signage and staff directions at all times.
Our COVID Safe measures include:
Staff may control or restrict access to foyer spaces from time to time, to ensure density limits are not exceeded. Please contact the box office at least 24 hours prior to performance if you have any special access requirements our staff might need to be aware of.
Our venue seating plans have been configured based on the relevant published advice for indoor seated entertainment venues. Our foyer spaces are permitted to accommodate 1 person per 4 square metres of area, indoors.
Wearing masks (unless you are eating, drinking or have a medical exemption) is mandatory indoors, including our foyers and theatres.
All visitors are required to check in via the QR code system at venue entrances and foyer locations, prior to accessing the auditorium. For ease of access, please download the State Government Service Victoria app to your mobile device prior to your visit, to facilitate a speedy and efficient check in process for all attendees. You must sit only in your allocated seat and follow the instructions of staff carefully in relation to entering and exiting the auditorium and foyer spaces.
Hand sanitisation stations are placed in prominent locations in the foyers of our venues. We encourage theatre patrons to practise good personal hygiene at all times.
We are undertaking additional cleaning and disinfecting of theatres and foyers before, during and after performances.
We expect theatre patrons arriving at our venues are well and able to comply with all safety measures in our COVID Safe Plan. If you’re experiencing any COVID symptoms, even if they are very mild, you must remain at home and contact the box office to arrange a refund or exchange. BV&E staff may require theatre patrons to leave the auditorium and/or the venue at any time, should it be determined by management that a patron appears unwell and/or the comfort of other theatre patrons is negatively affected. (A full refund will be provided in these circumstances.)
Q. What physical distancing measures is BV&E implementing?
A. Audience capacities may be reduced at venues in-line with current Government restrictions. Please note that while many seats in venues will remain empty, you may find that you are sitting next to a person not from your household. In foyers and while entering and exiting venues, please maintain a distance of 1.5m with other patrons. To assist physical distancing around the venues, our auditoriums will open 60 minutes prior to the performance commencement, to allow patrons to move to their seats and avoid queuing in foyers. We will use physical barriers, queuing decals and signage across our venues, to assist staff and theatre patrons.
Q. When should I arrive for my show?
A. Foyers, bar and box office will open 60 minutes prior to the performance. Auditorium doors will also open 60 minutes prior, so that patrons can move straight to their seats. We will communicate any changes to this standard arrangement direct to ticket-holders.
Q. Can I get food or drinks?
A. Beverages and bar snacks will be available from 60 minutes prior to the performance. Food and drinks can only be consumed while seated. Bars will close at the commencement of the performance.
Q. If I am required to self-isolate, can I get a refund?
A. Yes. If you or a member of your household is required to self-isolate, and the event falls within the isolation period, you must not attend the theatre and are eligible for a full refund. This includes anyone diagnosed or in close contact with an active case of COVID-19, anyone waiting for COVID-19 test results, as well as returned travellers. Please call (03) 5434 6100 or email firstname.lastname@example.org prior to your event to arrange your refund. (And get well soon!)
Q. It’s the day of my event and I’m not feeling well. What do I do?
A. Even if you have very mild symptoms, you must stay home. You will be eligible for a refund or exchange. Please call (03) 5434 6100 or email email@example.com prior to your event.
Q. I booked tickets for a group, and one of our party is required to self-isolate. Can the others still attend?
A. Providing you are not from the same household, and have not been in physical contact with the self-isolating party, you are able to attend the event. If in doubt, please speak to your medical practitioner.
Q. What happens if a theatre patron or staff member tests positive for COVID-19?
A. In the event of a suspected or confirmed case in our venues:
- DHHS will be notified and our team will support the contact tracing process
- Staff and close contacts will be tested and self-isolate as required
- Venue(s) and affected spaces will be closed and professionally deep-cleaned in accordance with health guidelines.
Q. Can I pay by cash?
A. We encourage cashless payment, wherever possible.
Q. Do I have to wear a mask?
A. Wearing masks (unless you are eating, drinking or have a medical exemption) is mandatory indoors, including our foyers and theatres.
Q. Will there be cloaking facilities at the venue?
A. No, the cloakroom will not be operating. Please avoid bringing large, bulky, items to our venues.
Q. I am very nervous about attending my event. What can I do?
A. We understand that you may be nervous about attending public events. Rest assured that we are operating in accordance with the latest advice from the DHHS at all times. The best way to protect yourself is to wear a mask, and to regularly wash your hands for at least 20 seconds with soap (or alcohol-based hand rub). Please avoid congregating in foyers, and remain in your allocated seats for the duration of the performance.
If you are at-risk of severe illness from COVID-19 (e.g., have a chronic medical condition, compromised immune system, are over 70 years of age, or other higher risk group), you may be eligible for a refund or exchange of your tickets. Please call (03) 5434 6100 or email firstname.lastname@example.org up to 7 days prior to your event with the details of your request.
For the latest public health updates
Visit the DHHS website or call the Coronavirus Hotline 1800 675 398.