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FAQs for Schools


How do I book?

 

ONLINE

You can reserve tickets online using the green Make A School Booking button on your selected performance's event page and following the below steps:

1. Select the date and time of your desired performance 

2. Select your required number of tickets
Enter the number of students attending 
Enter the number of Teachers *This includes support staff and any other accompanying adults 
Enter the number of FOC (Free of Charge) Teachers *1 free teacher per 10 students 

PLEASE NOTE: We recommend you provide numbers as accurate as possible when completing the school booking.
Numbers can always be reduced prior to invoicing, but may not be able to be increased due to demand.

3. Fill in your School Contact Details 

4. Review your reservation and total amount due in your cart.

5. Log in to your existing gotix account OR create a new account. 
Please create an account using the details for your School's Contact Staff Member, including a work/education email address.

All correspondence regarding your reservation will be sent to the School's Contact Staff Member. 
Your reservation will then be linked to the corresponding School's account, using the School Contact Details provided.  

Your School's Contact Staff Member will be contacted by the Box Office team to finalise all numbers prior to an invoice being sent out.
Please note that once an invoice has been issued, no further changes to numbers can be made.

VIA PHONE

Call our Box Office Team on 5434 6100 between 10AM and 2PM Monday to Friday and one of our team members will create a reservation for you over the phone.


Ticket prices

Where possible tickets for school and group bookings feature subsidised, accessible student pricing.
One attending teacher will be Free of Charge (FOC) per group of 10 students (or part thereof).
Teacher discount refers to all accompanying adults, including support staff or aides.
Ticket prices will be listed on each performance's individual event page.


How do I find out age recommendations or content warnings?

We’ve included age recommendations and content warnings (if applicable) at the bottom of each performance/event page.


Can we change the number of students we bring? 

We recommend you provide numbers as accurate as possible when reserving your school booking.
You will be contacted by the Box Office team to finalise all numbers prior to an invoice being sent out.
Numbers can always be reduced prior to invoicing, but may not be able to be increased due to demand.
Please note that once an invoice has been issued, no further changes to numbers can be made.


What are the Contact Staff Member’s responsibilities?

The Contact Staff Member is responsible for ensuring that student numbers are accurate, payment is organised, and the school is notified of the booked activities. 
If the Contact Staff Member leaves the school, or is otherwise unable to proceed with the organising of the experience, it is their responsibility to pass all information of the booking onto a new contact before they depart, and to inform us of the change of contact. 
The school is responsible for supervising all members of the school group and for providing the required number of staff and/or authorised supervising adults to accompany the group.


Invoicing and Payment?

Box Office staff will be in contact 4 weeks prior to the event to confirm numbers and issue an invoice for payment.
If the reservation is made less than 4 weeks out from the performance date, you will be contacted within 3 business days to confirm numbers and be issued an invoice.
If the reservation is made less than 7 days out from the performance date, you will be contacted to confirm numbers and to make immediate payment via credit card.

Payment is required within 7 days of receiving the invoice.
Invoices can be paid via bank transfer or over the phone via credit card.
No school or group will be permitted to attend an event if payment has not been received prior to the event date.


Is the Loddon Campaspe Student Excursion Program transport grant still available?

The State Government funded Loddon Campaspe Student Excursion Program has been fully allocated.


Educational Resources

Where available, these are included within the relevant performance event page.


Some of our students have additional access and support requirements, can you assist?

Our website can help with initial information on accessibility:

Click on Your visit > Universal access from the top navigation of our website for information by venue including links to Access Key information.

If possible, please outline any access and support requirements or accommodations that may be necessary when making your reservation.

If you still have queries, please contact our Box Office on 5434 6100 to discuss your school’s particular needs.


Our school requires a risk assessment of the venue before our students attend any activities, where can I find help with this?

Click here to download a copy of the Bendigo Venues and Events Safety Information and Potential Risks document.


What should students know ahead of a performance?

We understand that, for some students, this might be the first time they experience a live performance. Please remind all students of the following:
•    Turn off mobile phones inside the theatre (unless exempt)
•    Photography and video recording is prohibited during the performance
•    Food and drink are not permitted inside the auditorium
•    Using headphones may be distracting for other audience members, so please avoid using where possible
•    Some performances will be interactive and encourage clapping, laughter, or calling out particular words. Please take cues from the performers
•    The performers on stage and staff in our venues are professionals, so we ask that you follow their directions and advice at all times


 

On The Performance Day

 

What happens if we are running late on the day?

If you are running late for a performance, please call the Box Office on 5434 6100. 
On arrival, our Front of House team will admit your group into the auditorium during a suitable break in the performance.


What can students bring with them?

Food and drink are not allowed in our venues (with the exception of water in enclosed bottles) and all electronic devices must be switched off (unless needed for medical or special learning requirements). For safety reasons, school bags cannot be brought into the auditoriums. School lunches may be stored in the foyers and will be supervised by our staff.


Where can students eat?

Food and drink are not permitted in our venues, but there are outdoor areas available outside, including in Rosalind Park (a short walk from The Capital, The Engine Room, and Ulumbarra Theatre).


What happens if a student needs to leave during a performance?

If a student needs to leave during a performance for any reason, please approach a Front of House team member for assistance. In some instances, they may not be able to re-enter the performance but our team will do their best to assist.


Have more questions?

If you have a question we haven’t covered above, please email [email protected] or call the Box Office on 5434 6100.

BV&E acknowledges the Dja Dja Wurrung and Taungurung Peoples as the traditional custodians of the lands where our venues stand and where we share stories through art and culture.

We acknowledge and pay respect to their Elders past, present and future.